Continuing Hope Counseling “CHC” is a mental health group practice located in downtown Fairbanks that provides counseling and psychological assessment services to interior and remote Alaska communities.
Front Desk Receptionist – Mental Health Clinic
Join Our Team and Make a Difference!
Are you friendly, organized, detail-oriented, and passionate about helping people feel welcome and supported? Continuing Hope Counseling, LLC is looking to grow our staff with the addition of a Front Desk Receptionist. In this role, you will be an important part of creating a warm, professional experience for every client.
As the first point of contact, your role is to help keep the clinic running smoothly while providing compassionate, respectful service in a confidential healthcare environment.
Job Duties:
– Welcome clients, families, and visitors with professionalism, warmth, and respect.
– Answer and route phone calls, respond to messages, and assist clients with questions or requests.
– Schedule, confirm, reschedule, and coordinate client appointments.
– Check clients in and out and maintain accurate demographic and contact information.
– Collect and process payments, copays, and other administrative fees as applicable.
– Maintain organized electronic and paper records in accordance with clinic procedures.
– Follow HIPAA privacy and security requirements when handling records, phone calls, emails, faxes, releases of information, and electronic systems.
– Process and track referrals, records requests, and other required documentation.
– Maintain a clean, organized, welcoming reception area.
– Communicate with clinicians and administrative staff to support smooth daily operations.
– Assist with referrals, authorizations, records requests, and other administrative tasks as needed.
– Handle confidential information with discretion, accuracy, and professionalism at all times.
Our Ideal Candidate Attributes:
– Warm, approachable, and genuinely enjoys helping people.
– Highly organized and able to manage multiple tasks in a busy environment.
– Detail-oriented, especially when working with confidential records and documentation.
– Comfortable communicating with clients who may be experiencing stress, anxiety, or other mental health concerns.
– Dependable, punctual, and able to work well as part of a team.
– Comfortable learning electronic health record (EHR) and scheduling systems.
– Committed to maintaining strict confidentiality and following HIPAA privacy and security standards.
– Previous medical, behavioral health, healthcare, or administrative experience is preferred.
Why This Role Matters
A great receptionist does much more than answer phones. Administrative staff helps to create the first impression of our clinic and sets the tone for a client’s experience. Your organization, kindness, attention to detail, and respect for privacy supports our clinicians in doing their work and helps our clients to feel safe and cared for.
If you’re someone who enjoys making a positive difference, takes pride in doing things accurately, and wants to be part of a supportive mental health team, we’d love to hear from you!
Position: Front Desk Receptionist
Schedule: Clinic Hours M-T 8am-6pm and F 9am-12pm. Full-time and Part-time position options available with schedule flexibility.
Location: Downtown Fairbanks
Pay: Pay based on experience and consistent with community industry standards
To Apply: Please submit your resume and letter of interest to info@continuinghope.org
Continuing Hope Counseling, LLC is an equal opportunity employer; qualified applications will receive consideration for employment with regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.